Quality Control

Quality Improvement

Quality is a critical success factor in all businesses, customer cares about the service or product quality which they are spending money for. Thus, providing quality service or product is the way to gain market and increase company profit margin. But how? Your business will needed to be customer focused and ensure that customers are buying consistent service or product in every purchase. In traditional business, product quality is ensured by quality assurance planning and quality control checking over the production process.

Quality Assurance (QA) is to aim to ‘do thing right at the first time’ with prospective planning to minimize and prevent error throughout the process or system. To ensue things to be correct and consistent, standardize work procedures, guidelines and protocols are being set to control the process. Quality control check points are being set in these assurance plan as a preventive control gate during the production process.

Quality Control (QC) is the secondary gate to ensure product quality. Quality inspectors will follow Standard Operation Produces (SOP) or guidelines to measure and perform quality checking throughout the entire production. If defect is found during production, inspectors are able to stop, respond and correct the problem immediately.

The key objective of QA and QC is to ensure no defect are being produced and released to the market. If things are being planned right at the first place, non-valued (re-work and defect) added work can be minimized and a near ‘zero defect’ production can give maximize process output.

However, technology and quality of living increases dramatically in 21st century, continuous quality improvement is the way to build and maintain long term competitiveness to fulfill market needs.

Continuous Quality Improvement (QI) is to use a systematical method (Plan Do Check Act) to analyze and uplift process performance to meet the change on customer expectations according with time. We believe on collecting statistical data to make changes and improvement with traceable and reliable results. Quantitative and qualitative methods are use to evaluate and improve the effectiveness and efficiency on the overall process. The goal is to continuously review and improve process quality on removing non-value added stream (re-work or defect) and adding in value added stream (improve productivity or reduce cycle time) to maximize process output for profit.

QI is benefit to the overall business with growth and sustainable results:
- For management and stakeholder, seeing growth in sales and profit margin;
- employees, enjoying continuous improvement in work conditions;
- customers, delighted in receiving higher quality of service or product.

Rather then using traditional standard quality approach (QA and QC), continuous QI system is a must to fulfill the 21st century market needs.

Teal Belt consultants can provide integrate quality improvement plan include but not limited to Quality Management System (QMS), ISO9001, Total Quality Management (TQM), Lean, Six Sigma, Theory of Constraints (TOC), Quality Function Deployment (QFD), Hazard Analysis and Critical Control Points (HACPP) and Hazard and Operability Analysis (HAZOP) to fulfill your unique business needs.

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